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Terms of sale


These conditions of sale are concluded on the one hand by the company TENUE d'ARTISTE with a capital of € 10,000 whose registered office is at 30 rue de Lisboa, registered in the Paris Trade and Companies Register under number 83382475800019 and 'on the other hand, by any natural or legal person wishing to make a purchase via the website of "ARTIST'S OUTFIT" hereinafter referred to as "the customer".

Hereinafter we will designate:


These conditions of sale aim to define the contractual relationship between TENUE d'ARTISTE and the client and the conditions applicable to any purchase made through the TENUE d'ARTISTE merchant site, whether the client is a professional or a consumer. free and open access to all Internet users. The acquisition of a good or a service, or the creation of a member area, or more generally the navigation on the site supposes the acceptance, by the Net surfer , of the entirety of these general conditions, which acknowledges by the same fact to have taken full knowledge of them. This acceptance will consist, for the Internet user, of ticking the box corresponding to the following sentence: "I acknowledge having read and accepted all the general conditions of the site. ". Checking this box will be deemed to have the same value as a handwritten signature on the part of the Internet user. The Internet user recognizes the value of proof of the automatic registration systems of the publisher of this site and, except for him to provide proof to the contrary, he waives the right to contest them in the event of a dispute. Acceptance of these general conditions assumes that Internet users have the necessary legal capacity for this. If he is a minor, he declares that he has the authorization of a tutor or curator or his legal representative. The applicable conditions will be those in force on the date of the order by the customer. TENUE D'ARTISTE reserves the right to modify its general conditions at any time.

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Product features

The products and services offered are those which appear in the shop published on the site These products and services are offered within the limits of available stocks. Each product is accompanied by a description drawn up by The photographs of the products in the catalog reflect a faithful image of the products and services offered but are not contractual insofar as they cannot ensure perfect similarity with the physical products, in particular in terms of colors.

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The prices appearing on the site are prices inclusive of all taxes (TTC), in euros, taking into account the VAT applicable on the day of the order. reserves the right to reflect any change in the VAT rate on the price of products or services. also reserves the right to modify its prices at any time. However, the price listed in the catalog on the day of the order will be the only price applicable to the customer.

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Order process

The customer, who wishes to buy a product or a service must: - fill in the identification form on which he will indicate all the contact details requested or give his customer number if he has one; - complete the online order form giving all the references of the products or services chosen; - validate his order after having checked it; - make the payment under the conditions provided; - confirm their order and payment. The confirmation of the order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions. TENUE D'ARTISTE will communicate by email confirmation of the recorded order. TENUE D'ARTISTE reserves the right not to confirm an order, if TENUE d'ARTISTE considers that there is a risk in the payment of the order or in its delivery to the address indicated by the customer. In this case the customer will be kept informed by email and the amount of the order will not be debited or will be refunded.

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The price is payable when ordering. Payments will be made by Credit Card, Paypal or Check.

Payments by credit card are made through secure transactions provided by an online payment platform provider.

This site has no access to any data relating to the user's means of payment. Payment is made directly to the service provider. In the event of payment by check, the delivery times defined in the article below do not begin to run until the date of effective receipt of payment by the seller, the latter being able to provide proof thereof by any means.

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The delivery costs will be indicated to the customer before any payment. The site has no geographical delivery limitation, orders can be shipped anywhere in the world.

The site undertakes to send the products within a maximum period of 7 days after receipt of the order.

The customer has the obligation to check the conformity of the goods delivered at the time of delivery. Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.) must be indicated by the customer on the delivery note, in the form of handwritten reservations, accompanied by the client's signature. The customer must open the damaged or defective package (s) in the presence of the carrier and have him take back the damaged merchandise. At the same time, he will confirm this anomaly by sending the carrier within 24 hours of receipt a registered letter with acknowledgment of receipt setting out the said complaints, a copy of which he will send to the company TENUE d'ARTISTE within the same deadlines and conditions. Failing to comply with these requirements and if, as a result, the seller loses his possibilities of recourse against the carrier, the customer alone shall bear the consequences of the transport damage.

Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the company TENUE d'ARTISTE from any liability towards the customer. Upon receipt of the complaint, the company TENUE d'ARTISTE will communicate by email, fax or telephone to the customer the terms and conditions of product exchange.

In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the company TENUE d'ARTISTE in its entirety, in perfect condition and in its original packaging, by the carrier having made the delivery. Any defect resulting from an awkwardness or a false maneuver of the customer can not be attributed to us.

Any delay in delivery exceeding seven working days may result in the resolution of the sale at the initiative of the consumer, upon written request from him by registered letter with acknowledgment of receipt. The consumer will then be reimbursed, within a maximum period of thirty days, of the sums he committed when ordering. This clause is not intended to apply if the delay in delivery is due to a strike action by the personnel employed by the carrier or to a case of force majeure, beyond the control of the publisher. In such a case, the customer undertakes not to take legal action against the site and its publisher and waives the right to invoke the termination of the sale provided for in this article.


In accordance with article L.121-21 and paragraphs of the Consumer Code, the consumer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him and request the exchange or refund without penalty, except the cost of return. The product must be returned in perfect condition and in its original, undamaged packaging. If the above obligations are not fulfilled, the customer will lose his right of withdrawal and the product will be returned to him at his expense. Return costs for withdrawal: the return costs in the event of withdrawal remain the responsibility of the customer and the latter must be able to prove the return of the package by choosing a solution "followed" by sending the package.

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Guarantee of products purchased on the site

All products supplied by the seller benefit from the legal guarantee provided for by articles 1641 to 1649 of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the seller who will take it back, exchange it or reimburse it. All complaints, requests for exchange or refund must be made by email to the address, within thirty days from the date of delivery. The return shipping costs are the responsibility of the customer. In the event that the product cannot be exchanged (obsolete product, out of stock, etc.) the customer will be reimbursed by check for the amount of his order, from which the postage costs linked to sending the first order will be deducted.

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Member area

The user registered on the site (member) has the possibility to access it by logging in using his identifiers (e-mail address defined during registration and password). The user is entirely responsible for protecting the password he has chosen. He is encouraged to use strong passwords. If the password is forgotten, the member can generate a new one. This password is the guarantee of the confidentiality of the information contained in its "my account" section and the user is therefore prohibited from transmitting or communicating it to a third party. Otherwise, the site cannot be held responsible for unauthorized access to a user's account.

The creation of a personal space is a prerequisite for any order or contribution from the member on this site. To this end, the member will be asked to provide a certain amount of personal information. The member undertakes to provide accurate information.

The purpose of data collection is to create a "member account". This account allows the client member to view all his orders made on the site. If the data contained in the member account section were to disappear as a result of a technical failure or a case of force majeure, the site and its publisher could not be held liable, this information having no probative value. but only an informative character. The pages relating to member accounts are freely printable by the holder of the account in question but do not constitute proof, they are only informative in nature intended to ensure efficient management of his orders or contributions by the member.

The publisher reserves the exclusive right to delete the account of any member who has contravened these general conditions (in particular, but without this example being of any kind whatsoever, when the member has knowingly provided erroneous information, during his registration and creation of their personal space) or any account inactive for at least one year. Said deletion will not be liable to constitute damage for the excluded member who will not be able to claim any compensation for this fact. This exclusion does not exclude the possibility, for the publisher, of taking legal action against the member, when the facts have justified it.

Each user is free to close his account and his data on the site. For this, the member must send an e-mail to indicating that he wishes to delete his account. No recovery of its data will then be possible.

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Copyright and intellectual property

Any copy of logos, textual, pictographic or video content, without this enumeration being exhaustive, is strictly prohibited and amounts to counterfeiting. Any member who would be guilty of infringement would be likely to have his account deleted without notice or compensation and without this deletion being able to constitute damage to him, without reserve of possible subsequent legal proceedings against him, at the initiative the publisher of this site or its agent.

Use of cookies

A 'cookie' allows the identification of the user of the site, the personalization of his consultation of the site and the acceleration of the display of the site by saving a data file on his computer. The user acknowledges being informed of this practice and authorizes to use it. undertakes never to communicate the content of these 'cookies' to third parties, except in the event of legal requisition. The user can refuse the registration of 'cookies' or configure their browser to be warned before accepting 'cookies'. To do this, the user will configure their browser.

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TENUE D'ARTISTE will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

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The publisher of the site, particularly in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or others.

Framing of conditions

These general conditions are subject to the application of French law. They can be modified at any time by the site editor or its agent. The general conditions applicable to the user are those in force on the day of his order or his connection to this site. The publisher obviously undertakes to keep all its old general conditions and to send them to any user who requests them.

Unless there are provisions of public order, any disputes which may arise in the context of the execution of these general conditions may be submitted to the site editor for an amicable settlement before any legal action. It is expressly recalled that requests for amicable settlement do not suspend the time limits for instituting legal proceedings. Unless otherwise provided for in public order, any legal action relating to the execution of this contract shall be subject to the jurisdiction of the courts within the jurisdiction of the Court of Appeal referred to.

If any provision of the General Conditions is found to be illegal, void or for any other reason unenforceable, then that provision will be deemed severable from the Conditions and will not affect the validity and enforceability of the remaining provisions.

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Notifications and complaints

Any notification or notice concerning these general conditions, the legal notices or the personal data charter must be made in writing and sent by e-mail to the address, specifying your name, first name, contact details and subject Any complaint related to the use of the website, the service, or any other linked service, the pages of the site on any social networks or the general conditions, legal notices or personal data charter must be filed within 365 days of the original day of the problem causing the complaint, regardless of any law or rule of law to the contrary. In the event that such a claim has not been filed within the following 365 days, such claim will be forever unenforceable in court.


It is possible that the pages of the site contain inaccuracies or errors, or information which does not agree with the general conditions, the legal notices or the personal data charter. In addition, it is possible that unauthorized modifications are made by third parties on the site or on ancillary services (social networks, etc.). We are doing everything we can to ensure that these deviations are corrected. In the event that such a situation escapes us, please contact us at the following address: with, if possible, a description of the error and the location (URL), as well as sufficient information to allow us to contact you.

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